agent

Muntinlupa City, Metro Manila

FILINVEST COMPANY: Crimson Hotel Filinvest City Manila This role oversees daily check-in and check...

FILINVEST COMPANY: Crimson Hotel Filinvest City Manila This role oversees daily check-in and check...

Job Category: Customer Experience Job Description: GET TO KNOW ALORICA At Alorica, we only do one...

effectiveness of AI solutions that impact customer and agent... of AI on customer satisfaction, agent efficiency, and key...

that impact customer and agent experiences... of AI on customer satisfaction, agent efficiency, and key...

. Supervise and monitor agent attendance, performance... to correct system problems. Conduct agent observation...

, and improvements Be a change agent. Identify key pain points...

filing, and uphold account security. The agent...

support agents Coaches, mentors and develops agent team...

Monitoring Track follow-ups from change-agent huddles...

Monitoring Track follow-ups from change-agent huddles...

. Supervise and monitor agent attendance, performance... to correct system problems. Conduct agent observation...

to be an agent of change. Must be able to manage key... to be an agent of change. Must be able to manage key...

individuals for a Customer Service, Voice Agent position...

-looping process. Shadow agent transactions to stay up...

Volume flows and agent adherence in real-time using... causes for agent activity that deviates from the...

calls directed to the agent primarily by the telephony...