call-agents

Pasig City, Metro Manila

and direct the daily activities of the call center agents..., including creative resource planning and implementing call...

etc.) Provide on-call, after hours account support... such as the ability to teach/coach other agents...

etc.) Provide on-call, after hours account support... such as the ability to teach/coach other agents...

hiring) in a BPO/call center setting is preferred... Previous BPO Agents looking to shift careers...

of agents providing front-line support for internet... in a fast-paced call center environment. Duties...

products. Agents quickly respond to the call, chat... CRM tool and strive to achieve a high First Call...

to the Call Center Agents and our clients’ customers... in areas of call center performance, customer service...

. Agents are also responsible in making sure every call... Sales Opportunities In general, agents...

to agents Conduct weekly performance updates... daily call listening sessions and coaching...

for 2-way information flow between leaders and agents... discussions with agents – Campaign Scorecards and KPI...

and direct the daily activities of the call center agents..., including creative resource planning and implementing call...

tracking. Monitors half-hourly call volumes, AHT.... Facilitates agents' skill assignments. Report Generation...

Manager will handle a team of agents... agents, and monitoring of calls Hiring, training...

Manager will handle a team of agents... agents, and monitoring of calls Hiring, training...