call-agents

Quezon City, Metro Manila

and recommend solutions. Conduct side-by-side coaching, call... to agents during live operations. Mentor agents...

Consistently achieves goals for number of call monitoring... support agents Coaches, mentors and develops agent team...

Overview The Quality Analyst assesses call... and accurate reporting on call center performance. Interface...

Consistently achieves goals for number of call monitoring... support agents Coaches, mentors and develops agent team...

Consistently achieves goals for number of call monitoring... support agents Coaches, mentors and develops agent team...

for end users, contact center agents, and clients... and configurations. Performs basic (e.g. call accounting...

and innovative ideas. You will possess knowledge of call... performance results Conducting side by side call...

: Manages the departmental operations for the call center... call volumes ensuring Service Level Agreements...

of invoice payments, small job margins, call-out... Ability to liaise with accountants, tax agents, and ATO...

for call center agents. - Leverage modern learning... and call center performance goals. - Analyze trends...