call

Iloilo City, Iloilo

Job Description The Call Center Supervisor..., which includes attendance, call coverage, claim procedures...

office construction services, such as call center build...

years working experience in a call center, at least 5... sectors. With global call center delivery capabilities...

is sufficient for the forecasted call volume. Ensures...) to three (3) years Call Center Operations, Customer...

. Observes and evaluates training classes. Attends call...

as per Call Centre monitoring definitions. Communicate...

, customers, and other call center team members based... or exceed call center metrics while providing excellent...

performance figures (i.e. call volume, AHT, running service... of Workforce Management experience within the call center...

sectors. With global call center delivery capabilities...

execution of call center operations activities (i.e.taking...

preferably in a BPO/ Call center. Strong business acumen...

and collate data from call accounting software and database... an advantage Working knowledge of call center operations...

execution of call center operations activities (i.e.taking...

performance targets (e.g., customer satisfaction, call...

is sufficient for the forecasted call volume. Ensures...) to three (3) years Call Center Operations, Customer...

manpower complement is sufficient for the forecasted call... the forecasted call volume of the program/s with the...

forecasts for call & non-call workloads and resources...

in a staffing company or BPO/call center environment...

Monitors call volume demand in real time... and flexes workforce accordingly Ensures optimal call...

and teams to meet and exceed established call center goals... to ensure consistency in call evaluations and that quality...