call

Mandaluyong City, Metro Manila

day-to-day supervision of a group of call center... of call center associates including work and attendance...

such as ethical, trade and sales groups Manage and monitor call...

Consistently achieves goals for number of call monitoring...

Afterhours on call for Critical incidents and issues...

Afterhours on call for Critical incidents and issues...

, making call backs and helping us elevate opportunities...

or during calls. To resolve queries via chat, email, or call...

or during calls. To resolve queries via chat, email, or call...

. Maintain and communicate the on-call schedule for service...

. Must have at least 1 year of experience in a BPO or Call Center...

best relationships come from trust and value. We call it... real-time call outs on performance and staffing level...

within a regular call cycle of circa 60 days. Any other duties...

within a regular call cycle of circa 60 days. Any other duties...

. Handle incoming calls from the ACD following the Call...

accordingly Performs regular cadence call, consistently..., follow- up, cadence call and closure of issues Provide...

call center software and basic office tools (e.g., MS...

call center software and basic office tools (e.g., MS...

in telecommunications, call center or customer service industry...

in Collections is required Minimum 3 years of call center...

improvement. Collaborating closely with call center team... years of experience in a call center or quality...